What's New and Innovative within Microsoft Dynamics 365 CRM

CRM Cloud Upgrade to Dynamics 365

Dynamics 365 What's New

The CRM Cloud Upgrade team at Endeavour Solutions has been supporting Microsoft Dynamics CRM since it's inception.  We're proud of Microsoft's continual innovation in cloud Business Applications and expansion of the Dynamics 365 platform with the Power Platform, Azure and Microsoft 365. 

Cloud updates are announced annually in April and October (Wave 1 and Wave 2).  Be sure to perform an annual CRM Health-Check before your cloud-upgrade from on-premise or SFDC, and then again every 1 to 2 years to review upcoming software updates and opportunities for process improvement.

See our video library below and links to the right.

Dynamics 365 and Microsoft Teams: Free integration and access to CRM data with Teams

Currently FREE with Dynamics 365 - Viva Sales

Microsoft Dynamics 365 Business Applications - Peer to Peer Community

Building in-house Skills

Microsoft Dynamics 365 Business Applications - Peer to Peer Community

2020 Wave 2 Release

Microsoft Dynamics 365 Sales Wave 2 Usability Enhancements

2021 Customer Insights

Microsoft Dynamics 365 360-degree view

Always On For Your Customers

Microsoft Dynamics 365 Customer Service Excellence with AI, Bots, VR and Workflow

Welcome Overview of CRM

Microsoft Dynamics 365 Integrated Sales, Service and PowerApps

2020 Sales Accelerator & sales Insights

Accelerating your digital selling with the power of AI

  • Lead scoring
  • Prompted AI recommended action items and follow-ups
Wave 1 April 2020 - whats new

Microsoft Dynamics 365 Customer Service

  • Auto case creation
  • Routing and SLA rules
  • Timeline and knowledge search
  • Email editor
  • Customizable case resolution form
Wave 1 2020 Dynamics 365

New 2020 Advanced Sales Forecasting for Dynamics 365 Sales

Wave 2 2019 Dynamics 365

What's New in Dynamics 365 2019 - including Multi-lingual

Wave 2 - Sales Dynamics 365

Dynamics 365 2019 for your Sales Team. What's new Fall 2019

Dynamics 365 SAles AI

CRM Artificial Intelligence (live and available now) Microsoft Dynamics 365

POwer Virtual Agents for CRM

Microsoft CRM "Chat-bots" via Microsoft Power Virtual Agents

Customer Service Wave 2 CRM

Detailed review of new functions in Dynamics 365 for Customer Service

Product Catalogue in Dynamics

How-to video for setting up a product catalogue within Microsoft Dynamics 365 CRM

LInkedIN Sales with Power BI

Microsoft Power BI for Sales Analytics with Linked-In. Wow!

Vision from 2018 meets Reality in Dynamics 365 2020

24 min. CRM Demo with actively used features and functions within Dynamics 365

Additional CRM Demo Videos & Case Studies by Business Process

Contact Endeavour for a Competitive Quote

Steve Ewing photo

Steve Ewing

Vice President - CRM, ERP, & Cloud

Contact Steve and his team to talk about your Microsoft cloud upgrade needs.

"Let's find a fit between your needs and our Professional Services for Microsoft CRM, ERP, & Cloud solutions."

1 (888) 257-3577 x 213