Videos - Customer Service Excellence with Microsoft Dynamics 365
CRM Service cloud upgrade with Dynamics 365
Dynamics 365 for Service Teams
Our CRM Cloud Upgrade team at Endeavour Solutions has been supporting Microsoft Dynamics 35 CRM since its inception. We're proud of Microsoft's continual innovation in Customer Relationship Management and dedication to innovation in Customer Experience. See our video library below and links to other business processes to the right.
Welcome to Dynamics 365 CRM
Dynamics 365 Case Management
Empower your users with a knowledge base, portal and case management
Office 365 Outlook and CRM
Microsoft Dynamics 365 directly inside of Microsoft Outlook is awesome!
Email Timeline for Customer Service
Microsoft Dynamics 365 email tracking wave 2 2020.
Dynamics 365 Customer Service
(C-SAT) customer satisfaction with Dynamics 365
Dynamics 365 Mobile on-the-go!
Microsoft Dynamics 365 keeps your users productive while on-the-go!
Knowledge Management and Insights with Dynamics 365
Dynamics 365 "Relevance Search" to find info faster
Dynamics 365 Connected
Dynamics 365 for Connected "Customers", "Partners", "Vendors" and "Citizens"
POwer Virtual Agents for CRM
Microsoft CRM "Chat-bots" via Microsoft Power Virtual Agents
Dynamics 365 Field Service
Dynamics 365 Schedule-board for field service and assigning CRM cases.
Customer Service Portal
Microsoft Dynamics 365 and Powerapps Portal. 6 reasons why if will improve C-SAT.
Innovation from Microsoft for Dynamics 365 Service
Dynamics 365 connected to IoT (Internet of Things) and Field Technicians for responsive service delivery.
Cloud upgrade from On-premise to Dynamics 365 Cloud
Move from Dynamics CRM to the latest in Dynamics 365 with Office 365
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice for automated surveys and analytics for CSAT, sentiment and case follow-up.
Additional CRM Demo Videos & Case Studies by Business Process
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